Manage to Engage: How the best leaders score 2Fs and 7Cs

Pamela Hackett
4 min readFeb 17, 2021

A peak into the spirit of the new book Manage To Engage

2Fs and 7Cs — the new engagement scorecard

You’ve heard it before; most transformations fail. You’ve also heard that your immediate boss has the greatest impact on your engagement. And you’ve likely heard that front line leaders have the greatest impact on your company’s results. Still more, you’ve heard that the best organizations are populated with people who are engaged, enabled, and energized, even during tumultuous times.

What we may not hear enough about is how these four statements go hand-in-hand and what to do about them: Transformation success depends on engagement, and how you manage, particularly if you are a front line leader, has the greatest impact on engagement.

So, how do you pragmatically address engagement if you are one of those critical frontline leaders who can make a dramatic difference each day in their business to both their people and to their peoples results? My take: First understand these two commonsense tenants:

1. How you connect with people, that’s to say, how you routinely manage and lead, can become more engaging.

2. And, fact two, the ecosystem needs to concurrently be addressed to ensure it works for you and your people, and not against you.

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Pamela Hackett

Author. Speaker. Implementer. Pam is author of Manage To Engage, a former CEO, speaks on leadership & is busy writing a trash fun read just to see if she can!